Frequently Asked Questions
Everything you need to know about our vibrant collections and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How do I ensure the colors I see on screen match the product?
We use professional photography and color grading to ensure accuracy. However, please note that display settings on different devices can slightly alter the appearance of hues.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
Do you offer international shipping?
Yes, Color Palette Studio ships to over 50 countries worldwide. Custom duties and taxes are calculated at checkout for a seamless delivery experience.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and can no longer be changed.
Are your products eco-friendly and sustainable?
We are committed to sustainability. Our packaging is 100% recyclable, and we prioritize working with manufacturers who follow ethical and low-impact production standards.